General conditions of purchase

The field of sales conditions applications

The present general conditions of sale apply to all sales made through the Internet site www.spzfreetrade.es reserves the right to adapt or modify at any time and without prior notice, the general conditions of sale and the characteristics of the services provided. In case of modification, the general sales conditions in force on the day of the order will be applied to each order.

The identification of the user / customer for the order made, is done through the log files, customer saved on the server of SPZ FREETRADE S.L. , the preservation of the IP address of the user / Cus or any other information obtained to identify the user/customer.

The products found on the website (www.spzfreetrade.es) do not constitute a legally binding offer, but rather an online catalogue showing the wide range of theseller´s  products.

Prices

 The prices are indicated in Euros and are calculated with VAT. They can be altered at any time without notice, knowing that the items will be invoiced on the basis in force at the time of order registration.

While we make every effort to ensure that all data, descriptions and prices appearing on this Website are correct, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you, we will treat the order as if it had been cancelled. If you cancel it but have already paid for the products, you will receive a full refund.

The invoice amount is charged in full and in a single payment for each order. All orders are invoiced and charged in Euros only. Any customs costs or local taxes are borne by the addressee.

SPZ FREETRADE, S.L. retains the ownership of the items until full payment of the price, which the customer acknowledges and accepts.

Shipping

You can currently make your purchase in: Spain (Mainland Spain and Balearic Islands), and in the rest of the European Union except its islands.

In the case of Ceuta, Melilla and the Canary Islands, as well as other countries, please consult conditions at contact@spzfreetrade.es

Taxes, customs and other charges are not included in the shipping costs paid on your Purchase Order. SPZ FREETRADE, S.L. has no control over these fiscal policies that vary from country to country. The international courier service with which we work can present you with an invoice that is independent of the local customs authorities. Please remember that.

SHIPPING DESTINATIONS AND COST


SPAIN AND PORTUGAL: Free shipping on orders over 75 €

Mainland Spain 4€ 1-2 working days
Balearic Islands 6€ 2-3 working days
Portugal 4€ 1-2 working days
Ceuta, Melilla and Canary Islands Request further information*

EUROPE UNION (EXCEPT ISLANDS): Free shipping on orders over 140 €

EUROPE UNION 14€ 3-5 working days
REST OF COUNTRIES Request further information*

* Send us an email at: contact@spzfreetrade.es

These terms have not place on cases of force majeure not attributable to SPZ FREETRADE, S.L. such as inclement weather or strikes.

Returns

The User shall have a period of 14 working days to return the order, counting from the date of delivery of the same in accordance with Article 44 of Law 7/1996 on the Regulation of Retail Trade. To these effects, the User must send the product in perfect condition and in its original packaging, including everything that has been sent with it. Exercised by the User the right of return, SPZ FREETRADE, S. L. will return the amounts received within a period not exceeding 30 days. However, the aforementioned provisions exclude the right of withdrawal and/or termination in those cases where, due to the nature of the items being acquired, it is impossible to carry out the return.

To proceed with the return you need send us an e-mail to the following address: contact@spzfreetrade.es, indicating your order number and the reason for your return.

The costs of returning the return are borne by the client, unless it is a mistake by SPZ FREETRADE, S.L.

For a return to be accepted, the products to be returned must meet the following requirements:

  •          The unwanted product must be in the same condition as delivered, and must retain its original labelling and packaging.
  •          The unwanted product must be returned using the same packaging in which it has been received to protect the product, or failing that, in a similar packaging so that the product reaches our warehouse with the maximum possible guarantees.
  •          A copy of the delivery note must be included inside the package, indicating the returned products and the reason for the return.

If the above requirements have been respected, SPZ FREETRADE, S.L. will send the user an e-mail confirming acceptance of the return, and will proceed to the payment of the amount of the returned products.

The refund will be made in the same payment used in the purchase.

The first change in size or color of a product will be free, by requesting it by email to contact@spzfreetrade.es. We will handle the collection and shipping of the new product with no additional charge. This will be valid only for a single change and outside the sales period.

In the case that you want another item, you should request the return and place a new order. You should contact us at the email contact@spzfreetrade.es, and we will tell you how to proceed.

The availability of the items

Our product offers and prices are valid and in effect while appearing on the website, to the extent of available stocks. Therefore, if the quantity of items ordered exceeds the quantity available in stock, we cannot guarantee delivery of your order, and reserves the right to refuse delivery of the confirmed order if the goods are not available. If the merchandise is not available, within two working days SPZ FREETRADE S. L. will inform the user/customer of the exhaustion of the product, sending a specified message to the customer's email. If a transfer is made to the merchant's account, the customer may choose between refund, cancellation of their order or replacement with another product.

 

The payment

After we receive your order, we perform a check to ensure that the payment transaction has been completed. Products will not be shipped until this check has been made.

Types of payment:

  •          Bank card
  •          PayPal

The case of non-payment

SPZ FREETRADE S.L. reserves the right to refuse to send an order or to attend an order coming from a buyer who has not paid the total or partial amount of his last order or with which there would be a dispute of payment, still in administrative process.

Product images

Depending on the calibration of the various monitors used to display the page, the shades of the products represented may vary slightly. SPZ FREETRADE S.L. is not responsible for errors resulting from misinterpretation.

Acceptance of the buyer

The present general conditions of sale as well as the tariffs, are expressly approved and accepted by the buyer, who declares and acknowledges to be in full knowledge of it, and renounces, in fact, to take advantage of any contradictory document, and especially, with its own general conditions of purchase, since the act of purchase entails the acceptance of the present conditions of sale.

These terms and conditions may be changed at any time without notice.

Minimum age of purchase

The minimum age to make a purchase is 18 years.

Privacy Policy Statement

This Privacy Policy explains what type of personal data we are collecting, how the personal data are used, to whom and in which situations such personal data are disclosed and how you can request the modification or deletion of your personal data that we hold about you. Also, as our website is using cookies, the Cookies section hereof offers you the necessary details in relation hereto.

This Privacy Policy is incorporated into and is a part of our Terms and Conditions. Therfore by accepting our Terms and Conditions, you accept this Privacy Policy.

In order to complete any purchase transaction on our website you will be asked to subscribe by completing the Form available on our website and which requires various personal data.

When completing the Form, you will be asked to indicate your e-mail address, your complete name, your phone number and your gender, the data of your bank accounts and/or card, as well as any other personal information you wish to provide to us.

Please note that these are mandatory information requested from you. Whenever a section of the Form is requested as mandatory, such section will be followed by the sign*. The non-completion of such section does not allow you to finalize the subscription on our website.

The personal data requested in the form available on our website can be used by SPZ FREETRADE S.L. for the following purposes:

  • To create your personal account at SPZ FREETRADE S.L. and to identify you as a user of our website;
  • To process your orders via our online services and to facilitate your transactions;
  • To send you text message and e-mail notifications of delivery status;
  • To send you marketing offers such as newsletters and catalogues either by text messages, phone calls, e-mails or by post;
  • To contact you in the event of any problems with the delivery of your items;
  • To offer you customer support relating to the products and services available on our website;
  • To answer your queries and to inform you of new or changed products and/or services;
  • To analyze your personal data in order to provide you with relevant marketing offers and information;
  • To validate that you are of legal age for shopping online;
  • To send you surveys in order to give you a possibility to influence our offer and services.

Also, by requesting such data we want to ensure the proper functioning of our website and services and to be able to improve our website and services. Our main purpose is to personalize your experience on our website.

We connect your information, including personal data, your usage history etc. in order to provide you tailored promotions and marketing offers, to improve the content of the site for you and/or to determine your preferences.

We mention that we may connect information collected from you through different means or at different times, and use such information obtained from other sources, including third parties. In order to do so, it is sometimes necessary to share this information with other business partners we are working with, such as companies that perform marketing services and other business operations for us.

We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this, your personal data will be deleted. However, we cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.

We may also disclose your personal data to any governmental, regulatory and/or law enforcement authorities and agencies, to the extent disclosure is required or authorized by law and anytime we believe it is necessary or appropriate to comply with any law, regulation or other governmental request, in order to operate our website properly or to protect and defend our rights against any illegal activity.

We may also share your personal data with our group companies, therefore we and/or our group companies may send you information about their products and services or whatever other information they may consider of interest for you.

If you consent, we may also share your personal data with third parties (who are not group companies) so that we and/or those third parties may send you information about their products and/or services and any other information they may consider of interest for you. Note that such third parties may have different privacy practices, therefore SPZ FREETRADE S.L. is not responsible for any aspect in relation with or which results from thereto.

Our website may contain links or references to websites of our group companies or third parties, and their privacy policies may differ; therefore, please be aware of this aspect and read their corresponding privacy policies. We mention that we have no control over any other websites than our website, therefore we are not liable for any aspects that are connected with or may result from such other websites.

The security of your personal data is a very important aspect for us. Therefore, we use our best efforts to take appropriate measures and to protect again any unauthorized access to or loss, misuse, disclosure of your personal data. In this respect, we implement generally accepted standards of technology security.

However, given that there is no perfect security on the internet and no data transmission over internet can be deemed to be 100% secure, we cannot guarantee that any information and data stored on our servers or provided to or from a user will be protected from unauthorized access.

By agreeing to this privacy policy, you agree not to hold us responsible for any breach of security.

You acknowledge that we may need to host, store or transfer your personal data outside of your country of residency. Although we cannot guarantee the same level of protection of your personal data as may be ensured in the country of our headquarters, we shall use our best efforts to protect your personal data. Please note that however, we cannot be held liable for a security violation that occurs during or in relation to such a transfer.